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Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We give you choices about the ways we use and share your Personal Data, and we'll respect the choices you make.

For the purposes of this policy "you" or "your" means you as a user of the Our Site or as a participant in the Services. "We", "us" or "our" means GAIN Credit LLC (trading as Synapi) of 251 Little Falls Drive, Wilmington, Delaware De 19808, United States.

This privacy policy (policy) aims to give you information on how GAIN Credit LLC and its affiliates may collect and process your Personal Data through your use of this website, including any data you may provide through this website as specified below. 

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.


For the purposes of this Privacy Policy:

  • Company (referred to as either "the Company", "We", "us" or "our" in this Policy) refers to GAIN Credit LLC

  • Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the usage of this website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Cookies used by Synapi and Third Parties

We use cookies to distinguish you from other users of Our Site. This helps us to provide you with a good experience when you use the App or browse the App Site and also allows us to improve Our Site. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

Use of Your Personal Data

We may use your Personal Data for a number of purposes including:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.We maycontact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, when necessary.

  • To enhance your experience of using our App and/or Our Site or our Services and for conducting statistical analysis.

  • To identify you when you contact us or visit our App Site or Our Site;

  • We may provide you with special offers and updates about our goods, services, and events which we offer that are similar to those that you have enquired about unless you have opted not to receive such information.

  • We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

  • With business partners: We may share your information with our business partners to offer You certain products, services, or promotions.

  • With your consent: We may disclose your personal information for any other purpose with your consent.

Data Retention:


We keep the Personal Data of customers and visitors for a minimum of six years from the date you last used one of our services. We will retain and use your Personal Data  and Usage Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Access to your Personal Data:


When we receive any request to access or update your Personal Data, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information from fraud and identity compromises.

  • At any time you may review or update Personal Data that we hold about you, by reaching out to us through our Contact Us page.

  • To obtain a copy of any information that is not provided on our website account section, you may send us a request through our Contact Us page.

Your Privacy rights:

You have the right to withdraw your consent for our processing of your Personal Data, the right to object to how we use your Personal Data and the right to see what Personal Data we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict Personal Data subject to our legal and contractual obligations.

To make enquires for further information about exercising any of your rights in this Privacy Notice please contact our Data Protection Officer through our Contact Us page or by post: 251 Little Falls Drive, Wilmington, Delaware De 19808, United States.

You can also make a complaint to the data protection supervisory authority, the Information Commissioner's Office, at

Use of site by children

We do not sell products or provide services for purchase by children aged less than 18, nor do we market to them by any means. We collect data about all users of and visitors to our website regardless of age, through cookies, and we anticipate that some of those users and visitors will be children. Such visitors including children may be able to visit other parts of the website and may be subjected to the available online financial promotions or marketing contents.

Security and retention of information

We are aware of the importance of the data we collect from you and therefore we use advanced technology to protect your information. We take reasonable precautions to protect Personal Data from loss, misuse and unauthorised access, disclosure, alteration and destruction.

For example, we store data in encrypted form on computers and control access via secure web pages. We also employ firewalls and other security technologies to protect our servers from external attack. In addition, we train our employees in the proper handling of Personal Data and when we use other companies to provide services for us, we require them to protect the confidentiality of Personal Data they receive.

We only keep your Personal Data for as long as necessary (see the Data Retention ) , for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. In addition, we take reasonable steps to ensure that the data we collect is relevant for its intended purposes, and is accurate, and up to date.

Transfer of your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located.

Your consent to this Privacy Policy followed by Your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless we or our third parties

  • Process it in a territory which the UK has determined provides an adequate level of protection for Personal Data; or

  • Implement appropriate safeguards to protect your Personal Data, including transferring it in accordance with an applicable transfer mechanism such as UK Standard Contractual Clauses.

Changes to this Privacy Policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Application and Our Site.


This policy was last updated on 14.07.21

Contact Us


If you have any questions or concerns about the use of your Personal Data as described above, please contact us at251 Little Falls Drive, Wilmington, Delaware De 19808, United Statesor by visiting this page on our website:


Copyright © GAIN Credit LLC

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